| Information Technology Consulting Services |
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Information Technology
BTP's Information Technology Consulting Practice is focused on four core areas of concentration
with goals to:
1. Streamline and/or eliminate work; improve business operations; drive greater return on investment;
2. Improve quality; and
3. Reduce costs.
Our Information Technology Consulting Services are focused on:
1. Aligning information technology within the overall business strategy; and
2. Improving the effectiveness of processes and technology to achieve defined business objectives.
In each assignment, we use BTP’s Integrated Program Approach that is designed to drive greater success by supporting our clients in three key areas:
1. Adding strong & knowledgeable information technology professionals to each assignment: Our operations information technology professionals have the knowledge & experience needed to address each technology assignment we undertake. Please see the areas of concentration described below in each practice divisions;
2. Utilizing a tested disciplined approach on each assignment: History has proven that a disciplined approach to information technology projects is very important to achieve defined business objectives. Our approach is based on a thorough analysis driven planning, accurate estimating of cost and schedules, clear expectation setting with sound development execution measurement, management and quality assurance;
3. Improve each assignment’s effectiveness, where appropriate, by identifying any potential non-technology support (i.e. operations or industry knowledge) that may be part of the solution: BTP’s broad experience and breadth in strategy and operations and our strong industry focus helps compliment many information technology projects and usually can drive a more complete and effective solution.
4. Emphasis knowledge transfer & team mentoring on each assignment: Where possible, our goal is to work closely with and often integrated into our clients’ teams
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| Information Technology Core Areas of Service |
The four core service areas of Information Technology are:
1.. Project & Program Management — BTP uses formal yet flexible project and program management methodologies with a special focus on quality assurance best practices. Our experienced project managers supported by our tools and techniques provide clients reliable quality outcomes on both internal and vendor performed engagements. Our project management services include work plan development, estimating and costing, independent project status assessments, quality assurance, functional and technical acceptance testing, program/project reviews, ongoing project management support.
2. Information Systems Planning — BTP’s team helps clients define critical business needs and identify the data or information required to support those needs and achieve business objectives. BTP analyzes alternative systems strategies to cost-effectively advance business objective through Information Systems provisioning, recommends projects, and develops business cases as needed. BTP Planning services extend to include a post-implementation business case metrics feedback loop including project findings and recommendations organized into an overall system plan documenting resources, costs, schedules and benefits.
3. System Development and Implementation — our firm develops custom application systems. BTP uses Rapid Application Development (RAD) techniques so that systems can be operational in months rather than years. BTP has considerable experience in rapidly developing distributed systems using relational data base technology. BTP’s staff is experienced in RAD techniques as well as in traditional SDLC system development approaches and methodologies. BTP uses structured project management techniques on all its engagements.
4. System Integration — BTP works with clients to identify and select package solutions to their information needs. BTP works with the client and the vendors to design and develop changes to the package as well as custom external interfaces to satisfy user requirements and to integrate the system into the existing application environment. BTP can also take responsibility for user training, conversion and implementation.
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| Information Technology Project Examples |
1. Selected and Implemented Full Suite of Application Systems to support start-up Wireless Business.
2. Development and launch of a Major Drug Program Support Site for a major pharmaceutical company. Included all aspects of the Call Center, Member and Physician Portal, Business Intelligence capability and Reports.
3. Developed Future Billing System Architecture and functionality requirements for a major Communications Service Provider for the wholesale business segment. The project evaluated alternative systems to achieve the future state, and led the vendor evaluation and selection processes.
4. Led a B2B exchange project for a bank consortium in Hong Kong with a communications client providing infrastructure. The first client of the exchange was an entertainment company construction project in Hong Kong
5. Developed a high level Information Systems Plan for all Business and Operations Support Systems for a Satellite-based Internet Access Service Provider. The Systems Plan identified the major business functions to be supported and the applications that would be required to support those functions. Also estimated the pricing for the acquisition, deployment, and operations of all major BSS/OSS systems.
6. Developed Future Information System Application Architecture for a major Wireless Communications Service Provider. This included customer care/billing system architecture and functionality requirements, evaluated alternative systems to achieve the future state, and led system selection and implementation processes.
7. Deployed a Convergent Billing System for a major Communications Service Provider as part of a multi-year, multi-million dollar enterprise IT transformation effort. New infrastructure was required to support company’s envisioned next generation of communications products.
8. Led Requirements Definition and System Selection project for a major multi-service Communications Service Provider The new, convergent billing system was intended to support cable, wireless, local and long-distance services.
9. Created a high level design of Future Customer Care and Operational Support Systems for a large European Communications Company. This effort included interviewing operations executives for requirements, developing a distributed design utilizing data warehousing concepts, performing cost/risk analysis for performance and recoverability, and creating an implementation plan.
10. Developed a Strategic Systems Plan for major Communications Services Provider. The team assessed current systems, critical success factors, strategic direction, and information needs. Interviewed key personnel, and had prime responsibility for proposed data architecture.
11. Developed an Information Technology Business Case for a start-up service in a Communications Service Provider. The plan was to sell marketing and decision support systems.
12. Developed a five year Strategic Systems Plan for a startup Personal Communications Service Provider. The plan provided strategic framework for developing the systems infrastructure to support the client’s fast growing business.
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